RoadNarrows - Educational Robotics and Intelligent Systems

Ordering Information

RoadNarrows specializes in robotics for the research and education markets. We sell and provide technical support for some of the most popular robotic product lines used by the academic and research community.

RoadNarrows LLC is registered in Colorado as a U.S. small business. Government entities can find us in the CCR procurement database.

How to Order

You may order through our on-line secure store, by phone, fax, email, or purchase order. Feel free to contact our office anytime and speak with one of our staff members. We accept purchase orders from academic institutions and businesses, and would be happy to create a quote for your purchasing office. In some cases, an academic or a volume bundled discount may apply on certain items.

You may also create a quote by creating an "order" through our store, proceed to checkout, and select the option of "Purchase Order" under the Payment Information section. You will be prompted for a Purchase Order Number. You may put the words "Quote Only". Please make sure your email address and phone number are correct so that we can contact you for further information.

Along with purchase orders, you may also pay on our store with a credit card (Visa, MasterCard, American Express, or Discover), check, or money order.

Delivery Method and Timing

We ship UPS or FedEx unless otherwise requested by the customer. If all items of an order are in stock, the order normally will be shipped within two (2) business days. The tracking number is provided to the customer by email. If an item is not in stock, the customer is sent an mail and they can opt to modify the order, wait for the ordered items, or cancel the order. We will not split an order unless approved by the customer. We do not charge a customer's credit card until the order is ready to ship or upon prior approval from the customer. The customer will be notified if there are any unanticipated delays.

RoadNarrows collects sales tax for shipments to Colorado, Indiana, and New Jersey. Otherwise, customers are responsible for their own local city, county or state sales taxes. If the customer has a tax-exempt status or is a wholesaler/reseller, please contact us via phone or email to make arrangements.

We do not ship to countries with an active OFAC sanction program. We do not ship products either directly or indirectly to countries designated as supporting terrorist activities, including Cuba, Iran, North Korea, Sudan, and Syria. We comply with the U.S. Department of Commerce Export Control Regulations.

Warranty Policy

RoadNarrows fully supports all of its products. There is a full 30 day guarantee if you are not happy with your items for any reason.

All of our products are covered at a minimum by a 60 day limited warranty against defects in materials an manufacturing. Most of our products, however, are covered under a longer manufacturer's warranty. Please contact us for further information.

Returns and Repairs

RoadNarrows will repair, replace, or ship the product back to the manufacturer if needed and as agreed upon by the customer. Return shipping fees are not covered by the warranty and will billed separately. Customers will be given an RMA number for tracking purposes. Please contact us first for an RMA number before shipping. If repairs are needed outside of the warranty period, RoadNarrows will provide a best-effort cost estimate.