Support

• Please CC on ALL support related emails. A support-related email should never be sent directly to an individual employee of RoadNarrows without CC-ing support. This will ensure that your email is received in a timely manner, and will allow us to provide the best feedback. Further, please do not change the subject of the email thread unless you are opening a new support request.


• We also recommend CC-ing anyone (non-RoadNarrows related) who is involved in the project (Co-Workers, Professors, Sales, etc). That way, everyone can stay informed on support requests/responses, what progress is being made, etc...


• It would also be extremely helpful if any support requests are accompanied by *detailed* information describing your problems, and what steps you have taken to troubleshoot. This detailed information is critical for us to provide useful feedback and will help us decide on the best path moving forward (e.g should we schedule a conference call, have the units shipped back, refer you to a third part, etc.).


• Please provide the following information in all support related emails:

- Detailed list of the problems you have found

- For each problem, a detailed list of steps taken to troubleshoot the problem...

• RoadNarrows strives to provide our customers with the most timely and detailed support possible. The more detailed and organized information you can provide us with, the better we can support your project and needs. Our customers and their projects are very important to us, and therefore we pride ourselves in providing quality support on all the products we sale.